The City of Southport

Emergency Information

Your safety is a priority for the City of Southport.

We’ve provided these helpful resources from trusted sources to help you make your family’s emergency plans and stay #SouthportSafe!

Plan ahead for disasters and Be Ready! 

The City of Southport’s Community Notification System

Southport Connected Collage

Staying connected with the community is a priority for the City of Southport.

Our community notification system “SOUTHPORT CONNECTED!” gives residents, businesses, and visitors 24/7 access to important emergency alerts as well as general community updates.

SOUTHPORT CONNECTED! is built on the Onsolve CodeRED communication system to ensure efficient, secure messaging via phone, email, and text.

Overview

Why CONNECT?

There are several benefits to enrolling in the SOUTHPORT CONNECTED! Community Notification System.

  • During a crisis, real-time updates can provide life-saving instructions and information.
  • Notifications are on the go with you. You can receive important alerts and updates directly to your cell phone, home phone, text, or email.
  • You’ll receive Southport-specific alerts and updates on both emergency and non-emergency topics that matter to our community.
  • You’ll be notified when there are Public Services announcements or emergency situations that specifically impact your home or business location.
  • Your personal data is secure in the Onsolve CodeRED system, which is used nation-wide by emergency services teams and municipalities.
Enrolling

Ready to Sign Up?

Simply click the link below to access the Community Notification Enrollment form and create a Managed Account:

CONNECT ME

Community Enrollment Form

Download the step-by-step instructions in a printable PDF document here:

SOUTHPORT CONNECT! Enrollment Instructions

Download a blank Enrollment Form for a friend without internet access:

SOUTHPORT CONNECTED! Enrollment Form

Need Help Getting Started?

Watch this “SOUTHPORT CONNECTED!” video for a program overview and step-by-step instructions on how to sign up for the tool.

Businesses

connect businessIf you’re a local business owner, we want to CONNECT with you!

Through SOUTHPORT CONNECTED!, we have a special communication plan specifically for local businesses.

By signing up, we’ll be able to send you important alerts and updates that pertain to your business location. This includes emergency alerts ahead of an issue, and critical notifications about safely re-opening after the coast is clear.

You choose how we contact you – by phone, by text, by email, or all of the above. Sign up now and get CONNECTED  https://public.coderedweb.com/CNE/en-US/BF994400C64A

Important: When you register, be sure to select “Business Owner” under Additional Notifications, otherwise, we can’t include you in these special alerts.

Do you live Outside of the City of Southport?

Do you live Outside of the City of Southport Boundaries?

The CodeRED system that SOUTHPORT CONNECTED! is built on will only allow you to register directly for this tool if you live within Southport city limits (i.e. you pay taxes to the City of Southport.) One reason for this is to ensure that everyone is following their local emergency services alerts that apply specifically to your physical location.

However – if you’d like to sign up to receive Southport Community Updates and other non-emergency information, we’d love to add you to our distribution list! Just complete this “SOUTHPORT CONNECTED! for Non-Residents” form, and we’ll get you CONNECTED!

  • Please note: You will only receive non-emergency information. Please look to your local emergency services provider for emergency notifications and severe weather alerts.

SouthportCONNECTED!

Name
First and Last Name
Phone for Text Notifications
Phone for Audio Notifications
Email
Consent(Required)
Mobile App

CodeRED Mobile AppCritical Alerts Straight To Your Phone

With the CodeRED Mobile Alert app – the nation’s most downloaded public safety notification app – OnSolve enables subscribers to receive these notifications directly to their mobile device whether at home, on the road, or traveling around the country.

These mobile push notifications deliver relevant, location-based alerts based on GPS location to ensure you receive critical information when you are in a CodeRED client’s jurisdiction.

Click here fore more information on the CodeRED Mobile App: https://www.onsolve.com/solutions/products/codered/mobile-alert-app/codered-mobile-apps-download/

NOTE: You must download and sign up for the CodeRED mobile app even if you already have an existing CodeRED account.

CodeRED Mobile Alert

Questions?

Questions?

If you have questions about the SOUTHPORT CONNECTED! program, please contact us at [email protected].

For technical help with the application, please contact CodeRED for assistance at 866-939-0911.

How is the City of Southport using CodeRED to connect with the community?

The City of Southport wants to provide residents, local business owners, visitors, and employees with the most relevant information exactly when it’s needed. SOUTHPORT CONNECTED! allows us to send out emergency alerts and to stay in touch with community updates.

What methods of communication can I choose to receive Southport Connected! notifications?

So many choices! You may receive emergency alerts and notification from the City of Southport via cell phone, landline phone, text, or email. Or all of the above!

You choose what works for you.

What if I Live Outside of Southport?

Do you live in St, James, Boiling Springs, Oak Island, or other communities outside of the City of Southport?

The CodeRED system that SOUTHPORT CONNECTED! is built on will only allow you to register directly for this tool if you live within Southport city limits (i.e. you pay taxes to the City of Southport.) One reason for this is to ensure that everyone is following their local emergency services alerts that apply specifically to your physical location.

However – if you’d like to sign up to receive Southport Community Updates and other non-emergency information, we’d love to add you to our distribution list! Just complete the form below and we’ll get you CONNECTED!

I am already enrolled in CodeRED with Brunswick County. Is this the same thing?

The SOUTHPORT CONNECTED! Community Notification System is not connected to the Brunswick County CodeRED program, aside from being built with the same tool.

You will need to sign up for this Southport-specific tool even if you already have enrolled in the County program.

What phone numbers should I put in my contact list to recognize Southport Connected! notifications?

How will you know when a message is sent from the Southport Connected! application? A message will have one of the following caller ID numbers:

866-419- 5000 for emergencies

855-969-4636 for Community Updates, Covid Updates, Community Events, and other non-emergency information

800-566-9780 for Severe Weather Warning Alerts

You also have the ability to customize your caller ID number to any desired locally identifiable number. We suggest that residents program these numbers into their cell phone as a “new contact” and use “Southport Connected!” as the contact name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

I missed the last Southport Connected! notification. How do I find the information?

Redial the number that you received the notification from and the last message will be replayed for you.

I’ve enrolled in Southport Connected! (CodeRED). Do I need to sign up for the CodeRED mobile alert app separately?

Yes…..

For more information on the CodeRED Mobile Alert app for iOS and Android, please see the “Mobile app” tab on this page.

Do you have general questions about how to prepare for emergencies? (Please DO NOT use this form in cases of emergency!)

Contact us!

Contact Form

  • Thank you for your inquiry. We will respond during normal business hours.

City Information – (910) 457-7900

Emergency – for Police, Fire and Rescue dial 9-1-1
Non-emergency –  Police: (910) 457-7911  |  (910) 457-0302 fax
Fire – (910) 457-7915  or  (910) 457-7911
Rescue – (910)-457-7916  |  (910) 457-7908 fax