Department Services

“We Care” Calling Program

 What is the “We Care” Calling Program

The “We Care” calling program is a FREE telephone reassurance service offered by the Southport Police Department.  This program is designed to enhance the quality of life for older adults, adults with disabilities, or those who live alone or who are at risk of sudden illness, falls, accidents, and/or social isolation.

Through this program, the Southport Police Department places a daily call to each person enrolled at a specified time. If no response is received, an Officer is dispatched to the residence to ensure the person’s safety.

How the Program Works

Staff with the Southport Police Department will call subscribers at their pre-determined time each day, seven days a week, 365 days a year. If the subscriber is okay, we will record that information on our daily log.

If the subscriber does not answer the phone, a second call will be placed.  If no response to the second call an Officer will be dispatched to make contact with the subscriber.  If needed the provided key holder will be called by the Officer to respond to assist checking on the subscriber.  Together they will take the necessary steps to make personal contact with the subscriber to assure they are OK.

If the subscriber is not going to be home at the time of the call (out of town, doctor’s appointments, etc.), they will be asked to call our Office to leave a message indicating they will not be home.

It is important to note that our “We Care” calling program is not intended to take the place of Lifeline, Life phone, or any other service that one might currently be utilized. In fact, we urge people to use those services in addition to our “We Care” calling program.

Program Application Services

Anyone interested in signing up for our “We Care” calling program is asked to fill out a short form which includes personal, medical and other information which Officers may need in the event of an emergency. It is also required that subscribers provide at least two contacts (a relative or neighbor) that possess keys to their residence in the event Officers need to enter the residence to check on the subscriber.

All information will be kept confidential and secure at the Southport Police Department. A waiver of liability is also required to be completed and signed.

For more information on our “We Care” calling program you can call our Office, 910-457-7911 and ask or go to our webpage, cityofsouthport.com under Police Department and print the application.  Once complete drop it by our Office for processing.   Applicants will get a follow up call from our Office confirming their application, screening and acceptance information.