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Employment Opportunity

Employment Opportunity

Employment Opportunity: Full-time Utility Billing Specialist

The City of Southport is seeking qualified applicants for a full-time Utility Billing Specialist. This individual will perform difficult administrative and fiscal work performing utility billing, collections, and customer service functions.

Distinguishing Features of the Class

An employee in this class is responsible for the activities which involve the generation and mailing of the utility bills; handling customer inquiries relating to utility billings and general financial support and reporting activities; preparing and verifying a variety of reports and records; collecting utility bills and other revenues, and coordinating with field services functions. Work is characterized by the multiple detailed procedural steps involved in the work and the required independent knowledge of the utility billing process and computer application. Work involves public contact functions and coordination with other departments within the City’s organizational structure. Considerable tact and courtesy are required in the public contact functions. Work is performed under regular supervision and is evaluated through conferences, by accuracy and timeliness of customer service records and bills, and thoroughness of assigned responsibilities.

Duties and Responsibilities

Essential Duties and Tasks

  • Imports meter data into billing software; prints and reviews results and identifies potential issues and needs for re-reads; provides a list for re-reads to meter readers; enters miscellaneous readings into customer accounts; generates billing information, performs edits, and sends billing information to billing vendor.
  • Updates bills to customer accounts; closeout billing cycles.
  • Creates and updates work orders.
  • Prepares and sends bank draft files; updates file to customer accounts.
  • Enters meter readings and meter numbers into accounts as they change; enters customer deposits into system.
  • Assists customers with billing questions, payments, and moving accounts; take payments by credit card; updates and maintains customer database.
  • Maintains a database on businesses subject to business license requirements; creates bills; takes payments; creates new accounts; mails delinquency letters; closes accounts; applies fee schedule accurately.
  • Enters payments received by mail into a database; takes credit card payments.
  • Sets up new accounts with customers; takes deposits; verifies identity; closes out accounts and applies deposits to final bills.
  • Coordinates the activities of the office with the utility’s personnel responsible for the various utility functions within the City; coordinates with field utility staff the connection and disconnection of services to customers.
  • Answers complaints from citizens, researches problems, and answers to their questions; adjust bills for leaks, incorrect meter readings, etc.
  • Establishes new customer accounts; ensures proper initial readings are entered; establishes, updates and deletes accounts for multiple temporary development needs.
  • Monitors the billing cycle and assures that all records are submitted on a timely basis in order that established deadlines will be met.
  • Prepares a variety of fiscal reports involving compiling, typing, data entry, reconciling, and other financial support activities; files records and reports.
  • Maintains good relationships with those that provide programs and/or services on behalf of customers’ utilities; will keep documentation of financial assistance for customers and reference the information during billing.

Additional Job Duties

  • Performs related duties as required.

Recruitment and Selection Guidelines

Knowledge, Skills, and Abilities

  • Considerable knowledge of local policy, billing, and customer service cycles regarding garbage, water, and sewer services.
  • Thorough knowledge of the utility billing software application and ability to operate hardware to produce accurate, timely bills.
  • Working knowledge of state statutes related to utility billing, business licenses, and customer service.
  • Knowledge of standard operating practices involved in modern office operation and serving the public.
  • Some knowledge of electrical services and related billing issues.
  • Some knowledge of paraprofessional accounting principles and practices.
  • Working knowledge of water meter operations.
  • Skill in customer service excellence and collaborative conflict resolution.
  • Skill with modern office technology.
  • Ability to deal with the public in a tactful and effective manner.
  • Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer-oriented operation.
  • Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment at the desired level of speed and accuracy.
  • Ability to make accurate mathematical calculations.
  • Ability to communicate effectively in oral and written forms.
  • Ability to establish and maintain effective working relationships with coworkers, public officials, and customers.
  • Ability to maintain confidential information.
  • Ability to organize work for efficient processing and meet established deadlines.

Physical Requirements

  • Must be able to physically perform the basic life operational functions of fingering, reaching, lifting, grasping, talking, hearing, and repetitive motions.
  • Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must possess the visual acuity to prepare and use figures and statistics, operate a computer terminal, read maps and written material extensively.

Desirable Education and Experience

  • An associate’s degree in business and or accounting
  • Experience in a billing operation involving multiple-step tasks and use of billing software
  • An equivalent combination of education and experience

Special Requirement

  • May require the ability to be bonded.

Application

Qualified applicants should submit completed applications to:

Human Resources, City of Southport
[email protected]
1029 N. Howe Street
Southport, NC 28461

Employment Opportunity

Employment Opportunity

Employment Opportunity: Full-time Public Services Technician

The City of Southport is seeking qualified applicants for a full-time Public Services Technician. This individual will assist in all areas of operations and maintenance of water and sewer systems and will also be able to assist with stormwater and streets, as needed. Ideal candidates would have some experience and knowledge of water and sewer systems, experience in operating various equipment including a backhoe, and the ability to enter confined spaces. Most importantly, candidates would have the desire and ability to learn with on-the-job training and be reliable.

Potential candidates must be able to obtain Water and Sewer Certification within twelve (12) months of employment and be available for rotating on-call coverage on nights and weekends.

Minimum Requirements:
Valid NC Driver’s License
High School Diploma/GED
Ability to work some holidays
The ability for rotating on-call coverage

Excellent benefits including medical, dental, vision coverage, 401K, and retirement plan.

Application

Qualified applicants should submit completed applications to:

City of Southport
Dorothy Dutton, City Clerk
1029 N. Howe Street, Southport, NC 28461
Or email application/resume to: [email protected]

*2 POSITIONS AVAILABLE AND WILL STAY OPEN UNTIL THEY ARE FILLED*

Employment Opportunity

Employment Opportunity

Employment Opportunity: Customer Service Representative/Accounting Technician

The City of Southport is seeking an individual to work in the Finance Department and assist customers, answer phones, file, complete reports and projects, maintain records, compile reports and spreadsheets, resolve customer issues, and other duties as needed.

This position requires an associate degree in accounting, business/public administration, or a related field or five years’ experience. You must have strong math and computer skills. The salary range for this position is $30,200to $38,000, depending on qualifications and experience.

If you are interested in applying for a job with the City of Southport, please submit your completed application to our Human Resources department. Resumes may be submitted in addition to, but not in lieu of, a completed application.

This position will be open until filled.

Application

Human Resources, City of Southport
[email protected]
1029 N. Howe Street
Southport, NC 28461

Employment Opportunity

Employment Opportunity

 Employment Opportunity: Community Building Custodian  |  Deadline for application: October 8, 2021

The Southport Community Building is looking for a Custodian to provide janitorial and cleaning services and help us maintain a clean and well-functioning building for events and weddings. Your job will be to be attentive to the needs of the building before the event, as well as break down and set up tables and chairs before the next event.

To be successful in this role, you should be well-organized and able to individually problem-solve. You should also have a working knowledge of cleaning/janitorial services.

Essential tasks:

  • Follow a checklist of cleaning tasks before and after each event
  • Identify needs of the building outside of the checklist and provide solutions for those needs
  • Set up and break down of tables and chairs
  • Keep a running list of materials needed for the continued upkeep of the building
  • Plan for potential scenarios that could impact the building

Requirements:

  • Previous cleaning/janitorial experience
  • A valid NC driver’s license

If you are interested in applying for a job with the City of Southport, please submit your completed application to our Human Resources department. Resumes may be submitted in addition to, but not in lieu of, a completed application.

Application

Human Resources, City of Southport
[email protected]
1029 N. Howe Street
Southport, NC 28461

Employment Opportunity

Employment Opportunity

Employment Opportunity: Full-Time Public Services Technician

Full Time Public Services Technician-Sept

Application