Pay grade 13, Hiring rate $33,938.
Deadline for application submission is July 8, 2020.
Must be able to start work July 20, 2020.
General Statement of Duties
Performs technical and administrative support related to planning & inspections review functions. Work entails providing assistance to the public through email, telephone, online portal and in-person office queries. Work includes developing and maintaining sensitive and legal records; providing administrative support tasks such as scheduling, reception, word processing, filing, correspondence, and document production. Employee must exercise sound judgement, tact, and initiative in all contacts. Work is performed under the regular supervision of the Planning & Inspections Director and is evaluated through conferences, observations, reports, and feedback.
Duties and Responsibilities
Serves as the primary front office contact for the Planning & Inspections Department customers; Provides basic technical information and/or assistance to citizens and other interested parties; Provides assistance to customer submitting various applications and obtaining permits to perform development work; receives applications for Inspections Department, and ensures information is complete and accurate; processes paper and digital permit applications. This includes issuing building permits and certificates of occupancy, collecting payments, and notifying applicants of deficiencies and permit status; receives, processes, and deposits cash and other payments received in accordance with Town procedures; performs administrative support duties as assigned, such as the preparation of forms, permit notices, licenses, or form letters; performs other tasks as required; user of Viewpoint Cloud Software; Helps process TCO’s/CO’s/CC’s; issues invoices and verifies payments; issues permit and inspection cards; scans paper files as needed; picks up and distributes mail for the Planning & Inspections Department; orders office supplies for the Planning and Inspections department; processes monthly Inspection reports; works under the Planning & Inspections Director. Cross trains and backs up other administrative staff. Performs related duties as required.
Thorough knowledge of the building permit application process. Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques. Considerable knowledge of grammar, punctuation, composition and layout; oral and written communication skills. Thorough knowledge of the organization and functions of the department and of administrative policies and practices. General knowledge of the planning & inspections review process, planning & inspections practices, and zoning code and UDO requirements. Ability to perform and organize work independently. Ability to type at a reasonable rate of speed. Ability to prepare effective correspondence on routine matters and to perform routine office management details without referral to supervisor. Ability to work independently in high pace environment. Ability to establish and maintain effective working relationships with associates and the general public. Ability to work with a variety of people and customers while maintaining a high-level of customer service. Ability to take initiative and assume responsibility for successful completion of work. Ability to work in a high demand environment with frequent questions and interruptions. Intermediate user with Microsoft Outlook, Word and Excel. Ability to learn and become a proficient user of Viewpoint Cloud permitting software. Ability to research customer questions regarding building permits and provide clear responses.
Must be able to perform the basic life operational functions of climbing, reaching, walking, pushing, pulling, lifting, grasping, fingering, talking and hearing.
Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Must possess the visual acuity to compile and compute data and information, to perform transcription tasks, and operate a computer.
Desirable Education and Experience
Graduation from a community college with a major in public or business administration or related field and considerable responsible administrative experience with a preference for knowledge of municipal services; or an equivalent combination of education and experience.
Possession of a valid North Carolina driver’s license.
Possession of or ability to obtain Notary Public designation.