Extension of Time for Payment of Bills

Extension of Time for Payment of Bills

  • Extension requests must be made no later than 5 p.m. on the 25th by the customer or are subject to disconnection.
  • The customer requesting the extension must come in or call the Finance Office at City Hall.
  • No more than 3 extension agreements will be granted in a 12-month period.

If payment is not made as stated in the Payment Extension Agreement, service will be disconnected without further notice, and all payments, including any disconnect and reconnect fees must be paid before service is restored.

Optional Customer Assistance: Customers being assisted by the Brunswick County Department of Social Services, Brunswick Family Assistance, or other local crisis intervention centers are exceptions to this policy.

Resources for Help

Difficulty in Paying Bill: The following organizations may be able to offer assistance to customers who are having difficulty paying their bills.

Brunswick Family Assistance Agency
4600-10 Main St Suite
Shallotte, NC 28459
(910) 754-4766
Every Wednesday from 9:30 – 11:30 a.m. @ Trinity
United Methodist Church of Southport

Social Services
Brunswick County Government Complex, Bolivia, NC 28422
Southport Number: (910) 457-6227
Bolivia Number: (910) 253-2077

Local Community Churches

The City of Southport encourages each customer to seek assistance with paying their utility bill prior to disconnection of service.

Low Income Household Water Assistance Program (LIHWAP)
LIHWAP provides funds to assist low-income households with water and wastewater bills. LIHWAP grants are available to States, the District of Columbia, the Commonwealth of Puerto Rico, U.S. Territories, and Federally and state-recognized Indian Tribes and tribal organizations that received the fiscal year 2021 Low Income Household Energy Assistance Program (LIHEAP) grants.
Learn more by clicking here

Neighbors 4 Neighbors

Neighbors 4 Neighbors

Are you having trouble paying your utility bill? This program, specifically for Southport residents, was established by the Board of Aldermen to assist citizens struggling to pay sewer bills. 

If you need assistance, please contact Brunswick Family Assistance (BFA) at 910-754-4766 to see if you qualify.  In addition, an Intake Specialist with BFA will be available in Southport at Trinity United Methodist Church, 209 E Nash St.  Please call BFA for the schedule.