City of Southport Tourism Department Information Specialist
Salary Range: $15-17/hour
Distinguishing Features of the Class
Tourism is of crucial importance to this City. It generates significant revenues, provides jobs, supports the community and helps maintain and improve important local assets. An employee in this class is responsible for varied administrative, technology, marketing, and coordinative functions in support of tourism development, public information and crisis management.
Duties and Tasks Essential Duties and Tasks
-Provides administrative support to the Tourism Director.
-Assists administrative officers in planning and formulating policies, strategies, and responses relative to institutional issues and crisis management.
-Work requires strong effective interpersonal communication skills, sound judgment and initiative, creativity, and problem-solving skills.
-Coordinates update and maintenance of City website and social media sites; assists departments with identifying and uploading updates; coordinates with website vendor.
-Distributes general communication regarding events, operations, and programs of the City.
-Responds to requests for information from media personnel and the public; distributes promotional materials, including flyers, brochures, and press kits; disseminates information via the appropriate media.
-Assists the Public Information Officer (PIO) administrator with crisis/emergency communications during critical incidents assisting to disseminate vital information to the media and the public both quickly and effectively.
-Work is performed under the regular supervision of the Tourism Director, and is evaluated through observation, conferences, feedback, and the quality and effectiveness of work.
-Performs miscellaneous job-related duties as assigned.
Knowledge and Abilities
-Able to disseminate important information to Southport citizens through a variety of measures.
-Create tourism ads for local and regional publications.
-Create media press releases for events and other tourism activities.
-Assist with developing marketing and informational materials for visitors.
-Skill and experience in communications and graphic design including developing public relations materials, press releases, informational brochures, posters and web related media.
-Knowledge of the Tourism department’s activities and functions, area attractions, restaurants, accommodations, events, functions, etc. is required. Advanced office technology knowledge and skill is also required.
-Skills in handling problem situations in firm, tactful and courteous manner with visiting and telephone callers.
-Ability to balance priorities.
-Must be able to physically perform the basic life operational functions of fingering, talking, hearing, and repetitive motions.
-Must be able to perform sedentary work, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently, or constantly lift, carry, push, pill or otherwise move objects.
-Must possess the visual acuity to prepare and analyze data, do extensive reading, and prepare necessary reports and do research.
Desirable Training and Expertise
-Bachelor’s Degree in marketing, communications, public relations, journalism, or a related field, and five years of relevant experience in the public sector; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
-The ideal candidate will have outstanding communication skills, both written and verbal. Knowledge of public relations principles; communications principles; city department and division structures; and applicable software applications. Skilled in researching effective communication methods and techniques; maintaining effective working relationships; and providing customer service.
-Requires a valid NC driver’s license.
Applications available at 1029 N. Howe Street or by clicking here. Application review will begin July 24, 2019.